Thank you for shopping at Jewels by Sapna. We value your satisfaction and aim to provide you with high-quality artificial jewelry. Please review our refund and return policy below for peace of mind when making your purchase. we’re here to help. Our products can be returned or exchanged under the following conditions:
1. Damaged Products
- Eligibility for Return: If your product arrives damaged, please contact us within 48 hours of receiving the product to initiate a return.
- Proof Required: You may be required to provide photographic evidence of the damage.
- Return Process: We will promptly send you a return shipping label. The damaged product must be returned in the original packaging.
- Refunds: Once we receive your item and inspect the condition, we will process your refund or exchange. The money will be refunded to the original payment method you’ve used during the purchase.
2. Defective Products
- Reporting Period: Defective products must be reported within 48 hours of the delivery date.
- Proof Required: A description and photos of the defect.
- Return Process: Similar to damaged products, you will receive a prepaid return label to send back the defective item.
- Resolution: Upon receipt and inspection of the product, we will either send a replacement or process a refund.
General Guidelines
- Refund Timing: Refunds are processed within 7-10 business days after the receipt and inspection of the return.
- Replacements are dependent on the availability of the original product. As we specialize in designer jewelry, identical items may not always be in stock. Should this occur, we will offer an alternative product of equal value.
- Exceptions: Some items may be non-returnable or refundable. These exceptions will be clearly marked at the time of purchase.
Contact Us
If you have any questions on how to return your item or initiate a refund, please contact us at:
- Email: jewelsbysapnainfo@gmail.com
- Phone Number: +91 9712173128
